Returns & Refunds Policy

REFUND & RETURN POLICY

Last Updated: August 17, 2026

At Popmoom, we want you to love your stickers and printed products. If there is any issue with your order, our customer support team is always here to help and find a suitable solution.

Due to the nature of stickers and custom-printed products, all sales are final unless there is an issue with your order.

Eligible Issues (We’ll Make It Right)

If your order arrives with any of the following issues:

  • Damaged during delivery;

  • Defective product;

  • Incorrect item received;

  • Missing item from your order.

Please contact us within 14 days after delivery, and our customer support team will review your request and work quickly to resolve the issue.

To help us process your request faster, we may ask you to provide:

  • Your order number;

  • Photos showing the issue;

  • Any relevant details regarding the problem.

Non-Returnable Situations

We do not offer refunds, replacements, or exchanges for the following situations:

  • Change of mind after purchase;

  • Personal preference changes after receiving the product;

  • Color differences caused by screen, monitor, or device settings;

  • Minor differences caused by printing processes or material characteristics;

  • Incorrect shipping address provided by the customer during checkout;

  • Shipping delays caused by carriers or circumstances outside our control;

  • Products damaged due to improper use, storage, or handling after delivery.

Refund Process

If your refund request is approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Refund processing times may vary depending on your payment provider or financial institution.

  • Once your refund has been processed, you will receive confirmation through the email address associated with your order.

Replacement Policy

For eligible damaged, defective, incorrect, or missing items, Popmoom may provide one of the following solutions depending on the situation:

  • Replacement of the affected product;

  • Partial refund;

  • Full refund;

  • Other reasonable solutions agreed upon by both parties.

Replacement availability may depend on product availability and inventory.

Returns

Please do not send products back unless you have received instructions from our customer support team.

Unauthorized returns may not be accepted and may not qualify for a refund.

If a return is approved, we will provide the necessary return instructions.

Order Cancellation

Orders may only be canceled before they enter the processing or production stage.

Once an order has entered production or has been shipped, cancellation requests may no longer be accepted.

Need Help?

If you have any questions about your order, products, shipping, returns, or any other concerns, please contact us.

Our customer support team will review your request and provide assistance as soon as possible.

Brand: Popmoom
Company: SkylineHub Inc
Address: 1252 Fir Ave, Rifle, CO 81650, United States
Phone: +1 6362356053
Email: info.toppinis@gmail.com

We will do our best to respond to your inquiry as soon as possible.